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  • Don’t Touch Me: How COVID-19 is Changing the Way Consumers Interact with Businesses
    June 8, 2020 Mike Sewell

    Don’t Touch Me: How COVID-19 is Changing the Way Consumers Interact with Businesses

    Since March and going forward indefinitely, the customer experience now includes this question: Does doing business with this company put me at greater risk of getting sick?

    COVID-19 created a new world in which more people realize how everyday actions can spread germs and viruses. For the foreseeable future, companies will have to take several steps to help customers feel safe and to minimize the spread of COVID-19 and other diseases.

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  • Flu-related Illnesses On The Rise
    January 11, 2020 Mike Sewell

    Flu-related Illnesses On The Rise

    CDC estimates that so far this season, there have been up to 7.3 million illnesses, 3.5 million medical visits, and 84,000 hospitalizations related to #flu.

    This is the first time CDC has released prelim in-season disease burden estimates.

    The following data and report is sourced from the CDC.gov website.

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